Refund policy

Cancellations

Would you like to cancel your order? We’re happy to help whenever possible.

You can cancel your order free of charge as long as it has not yet been processed or dispatched. Orders are usually processed within approximately 2-4 hours, so please contact us as soon as possible.

To request a cancellation, email us at info@aliceandmiles.com and include your order number and cancellation request.

Please note that once your order has been processed or dispatched, we are unfortunately unable to cancel it due to our automated fulfilment system.

Returns

We want you to be completely happy with your purchase. If something isn’t quite right, you can return your item within 30 days of receiving your order — completely free of charge.

Return Conditions

To be eligible for a return:

The item must be returned within 30 days of delivery.
The item must be unused, unworn and undamaged.
The item should be returned in its original packaging where possible.
Sale items and items purchased at a discounted price are not eligible for return or refund.

If an item shows signs of use, damage or wear beyond what is reasonably necessary to inspect the product, we may be unable to accept the return.

How to Return an Item

Please contact us first at info@aliceandmiles.com before sending anything back.

Please include:

Your order number
The reason for your return
A photo of the product if it arrived damaged or incorrect
Your contact details

Once your return request has been approved, we’ll provide you with the necessary return instructions.

Please do not send your return before contacting us. Returns sent without prior approval may not be accepted.

Free Returns

Returns are completely free of charge for eligible orders.

If your item is damaged, defective or you received the wrong item due to an error on our part, we will also arrange the return and provide a replacement or appropriate solution at no additional cost to you.

Return Shipping & Tracking

Once your return has been approved, we’ll provide you with the return instructions.

We recommend always using a tracked shipping service when returning an item. Alice & Miles cannot be held responsible for parcels that are lost or delayed during the return process.

Refunds

Once we receive your return, our team will inspect the item. You’ll receive an email confirming whether your return has been approved.

If approved, your refund will be issued to your original payment method within a maximum of 30 days.

Please note that it may take additional time for your bank or payment provider to process and display the refund in your account.

If you haven’t received your refund after 30 days, please first check your bank account and contact your payment provider. If the refund is still missing, please contact us at info@aliceandmiles.com.

Damaged or Incorrect Items

Received an item that is damaged, defective or different from what you ordered? We’re sorry about that.

Please contact us at info@aliceandmiles.com as soon as possible and include your order number and a clear photo of the item. We’ll review the issue and arrange a replacement or another suitable solution at no additional cost to you.